> For the complete documentation index, see [llms.txt](https://docs.novamp.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.novamp.io/resources/support.md). # Support Where and how to get help with Novamp — official channels only, plus how to stay safe from impersonators. Need help, or want to report a problem? Use the official channels below. Everything else in these docs is self-serve — start with the [FAQ](/resources/faq.md) and [Glossary](/resources/glossary.md). {% hint style="danger" %} 🚫 **Novamp will never DM you first, never ask for your seed phrase or private key, and never run a separate "support", "airdrop", or "wallet-recovery" site.** Anyone who does is a scammer. See [Beware of impersonators](#beware-of-impersonators) below. {% endhint %} ## Where to get help | Channel | Use it for | Link | | --------------- | --------------------------------------------- | ---------------------------------------------------- | | **Telegram** | Community questions, quick help | [telegram.me/NoVampio](https://telegram.me/NoVampio) | | **X / Twitter** | Announcements, updates, reaching out publicly | [x.com/novamp\_io](https://x.com/novamp_io) | | **Docs** | Self-serve answers (start here) | [docs.novamp.io](https://docs.novamp.io) | | **Website** | Product overview and official links | [novamp.io](https://novamp.io) | | **App** | The launch + trading terminal | [app.novamp.io](https://app.novamp.io) | These are the **only** official channels. See [Official Links](/resources/community-and-links.md) for the complete list, including block explorers and public APIs. ### Email For matters best handled over email — including anything about identity protection, which is powered by AntiVamp — use the official addresses below: | Email | Use it for | | ---------------------- | ----------------------------------------- | | | Terms of Service and legal questions | | | General and technical support | | | Partnerships and launchpad integrations | | | Responsible disclosure of security issues | ## Before you ask Most issues are answered faster in the docs: | Topic | Page | | -------------------------------------- | -------------------------------------------------------------------------------- | | Trading problems (failed tx, slippage) | [Transaction Troubleshooting](/traders/troubleshooting.md) | | Launch problems | [Launch Troubleshooting](/creators/troubleshooting.md) | | Fees and costs | [Fee Model](/protocol/fee-model.md) | | Verifying a token / contract | [Contract Verification](/protocol/contract-verification.md) | | Reservations & identity | [Reserving a Name & Ticker](/identity-protection/reserving-a-name-and-ticker.md) | | Terms you don't know | [Glossary](/resources/glossary.md) | ## How to report a problem To help us help you, include the following when you report an issue via the official channels: 1. **Chain** — `🟢 Robinhood Chain` / `🔵 Base` / `🟡 BNB Chain` / `⚪ Ethereum` / `🟪 Solana`. 2. **Transaction hash** (if any) and the **token / pool address** involved. 3. **What you expected** vs. **what happened**. 4. **Screenshots** of the error (never your seed phrase or private keys). 5. **Wallet type** (embedded / MetaMask / Rabby / Phantom) and rough time of the issue. {% hint style="warning" %} ⚠️ Never share your **seed phrase, private key, or wallet-recovery details** with anyone — including anyone claiming to be Novamp support. No legitimate support will ever ask for them. {% endhint %} ## To report a scam or copycat * **Copycat identity** (someone reusing a token's name + ticker) — AntiVamp guardians can reverse mistakes; see and the AntiVamp identity tools. * **Impersonation** (fake accounts, fake sites) — report it in the official [Telegram](https://telegram.me/NoVampio) or [X](https://x.com/novamp_io) so others can be warned. ## Beware of impersonators Every official contract lives in an on-chain registry — see [Contract Addresses](/protocol/contracts-and-addresses.md) for every official address and the deployer/owner Safes. **If a link, contract, or account isn't listed there or on** [**Official Links**](/resources/community-and-links.md)**, treat it as fake.** ## Continue exploring * [🔗 Official Links](/resources/community-and-links.md) — the complete official channel list * [❓ FAQ](/resources/faq.md) — common questions answered * [🪙 Token & Trading Risks](/legal-and-safety/token-trading-risks.md) — scams and how to check a token * [🗂️ Glossary](/resources/glossary.md) — definitions for every term --- # Agent Instructions This documentation is published with GitBook. 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